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Fire & Water - Cleanup & Restoration

The Emergency Services Timeline. What you need to know.

11/15/2021 (Permalink)

If you’ve never experienced a water leak in your Thomasville home or business, consider yourself lucky. Claims from water damage is the second most common claim in North Carolina, only behind Hurricane and storm damage claims. So, what does the typical emergency call timeline look like?

The Call:

Within one hour or less from notice of the loss, a SERVPRO professional will contact you to arrange for service. Typically, the timeline is minutes from the initial call since we don’t use a call service.

Four Hours:

Within four hours of the inital call, a SERVPRO professional will be on-site to start emergency services. The key to reducing damage and preventing secondary damage is responding quickly to damage.

Detailed Explanation:

One of our highly trained SERVPRO professionals will walk you through the loss, and explain step-by-step, what to expect and an estimated time of completion.


Once the emergency water removal has occurred our team, our team will begin to asses the damage and see what can be restored, or have to be replaced.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, usually that is the insurance adjuster, property manager and the property owner.

Cleaning & Restoration:

Our technicians will clean and deodorize your property as needed. In addtion they will assess the need to anti microbials to prevent secondard damage such as mold. This is to ensure the property is taken care of right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.

So, as you can see, knowing who to call is critical because you want a trustworthy company, explains the process and timelines, and delivers what they promise. And that company is SERVPRO of Lexington/Thomasville. We are a locally owned and operated company which means our customers are our friends and neighbors. We value our relationships and strive for excellent customer service every time the phone rings. So, if you experience damage from fire, water or mold, give the experts at SERVPRO of Lexington/Thomasville a call at (336) 224-2565.
As SERVPRO, we’re here to help.

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