Recent Posts

Recognize flood damage before purchase

8/13/2018 (Permalink)

According to the Centers for Disease Control and Prevention, flooding is one of the more common types of natural disaster across the globe. In fact, 40 percent of all disasters around the world can be attributed to flooding. Flooding causes deaths and millions of dollars worth of property damage each year. So, if you're in the market for a big ticket item such as a car or home knowing what to look for is critical before you sign on the dotted line.

After a particularly damaging storm, an influx of used cars may be available for purchase. It's often up to buyers to ensure they aren't purchasing a vehicle with water damage. Recognizing whether a car or truck has been damaged by flooding is not always easy and can take a trained eye. However, certain indicators can alert prospective buyers that a vehicle was once submerged in water.

* Excessive rusting: Certain parts of a vehicle's undercarriage will rust over time, especially after exposure to weather and salt products used on roadways to combat slick surfaces. But excessive rust or flaking metal that would not normally be associated with a late-model vehicle suggests water damage. While examining the undercarriage, look for sediment, mud and plant matter that may indicate the car was once submerged in water.

* Discolored carpeting: Check for water stains on mats, on carpeting and throughout the interior of the vehicle. Another warning sign is a used car with brand new upholstery, which may indicate the interior of the vehicle was replaced due to water damage.

* Strange odors: Water damage can make a car smell like mold and mildew, not unlike a musty basement. 

* Fogging or water droplets: Water damage often leaves condensation behind in headlights and taillights. Fogging or droplets of water where they don't belong may indicate water damage.

* Water lines: Inspect under the hood for evidence of water. Rising water may stain metal components or leave behind a noticeable line after receding.

If you are looking to purchase a car and suspect flood damage request your mechanic to review the vehicle and voice your suspicions.  If you suspect the property you are looking to buy or rent has water or flood damage give us a call at 336-224-2565 for your no cost assessment.

Thomasville Manufacturer Affected by Flash Flooding.

8/4/2018 (Permalink)

Commercial Thomasville Manufacturer Affected by Flash Flooding. After 8 inches of water in two days a Thomasville manufacturing plant experienced flash flooding in its warehouse and offices.

In the summer everyone expects to see an occasional rain shower or thunderstorm. But when a rain shower turns into a flash flood knowing who to call to prevent an interruption to your business is critical to your bottom line. And when this happened to a Thomasville manufacturing facility they knew to contact the professionals at SERVPRO of Lexington and Thomasville And we spring into action.

Our professionals quickly responded to this manufacturing facility to remove all standing water with our professional grade extraction equipment. At SERVPRO we realize that the secondary damage risk rises the longer the standing water remains. Some examples of secondary damage include mold, buckling hardwood floors, and sheetrock damage.

Once we remove the water from the 14 offices at this facility our trained technicians placed powerful air movers and dehumidifiers to continue the drying process. As the drying continued we explained each step of the drying process to the business owners. SERVPRO also provides detailed reports and moisture readings to insurance carriers and adjusters. Our transparent business model and ensures there are no surprises along the way. That’s why we mobilize and begin our drawing plan as soon as that first come out regardless of the time of day.

If you were Thomasville business needs emergency water extraction or if you would like to Learn more about our emergency readiness plan for businesses give us a call at 336-224-2565 today.

The 411 on Document Restoration

8/2/2018 (Permalink)

After the fire is out or the water has dried in your business what do you do about all those damaged documents critical to your business?  It’s quite simple, you trust the professionals of SERVPRO of Lexington / Thomasville!  We know that a quick response is they key in preserving all your documents.  Our state-of-the-art vacuum freeze-drying method is well known and widely excepted as the gold standard. In fact, SERVPRO uses the same innovative drying techniques as the Library of Congress. We also use gamma irradiation for sterilization of the documents.

In addition to the freeze-drying service SERVPRO  also offers a wide range of other services including: rejacketing, digitizing, and deodorization.  With our expert knowledge we can restore many types of critical documents such as x-rays, photographs, negatives, blueprints, and even maps.

With over 40 years restoration experience who else should you trust your business and livelihood? If you would like to learn more about our document drying and restoration services give is a call at 336-224-2565.

Hoarding: Myth versus Reality

7/30/2018 (Permalink)

With the popularity of the hoarding shows on TV many think they have the knowledge and the skill set to handle a hoarding issue.  But there are a lot of things homeowners need to consider before tackling a hoarding issue themselves.

The first issue to be considered is your safety.  If the hoarding situation has been an ongoing situation there are many safety hazards to consider.  Mold, air quality, fire hazards, diseases from pests and structural integrity are just a few of the things you need to consider if choosing to handle yourself.

If, after careful consideration, you are ready to clean all or part of a situation the next stepis to form a cleaning plan and what cleaning supplies you will need. Once you are ready to begin set up a staging area to help you decide what can be saved and stored, cleaned and then stored or discarded.  Once the clean out has begun, finding a secure place to store what is salvageable, while the interior of the property is cleaned and sanitized will be critical because this part of the process can take days or weeks depending of the severity of the issue. This part can be very labor intensive so having people to help you is critical.

Once the structure is empty of its contents, it is best to have a trained professional check for structural issues before any demolition and cleaning has begun.  You may need to do this before the clean out process has started if you suspect the integrity of the structure has been compromised by water damage or dry rot. Depending on the neglect you may be able to simply sanitize and clean.  If it is a more severe case you may need to remove drywall, carpets, tile and flooring.

If this seems like a daunting task, calling the professionals of SERVPRO of Lexington/Thomasville should be your first task.  We can walk you through step by step and assist with all or part of the clean up.  Give us a call at  for you no cost assessment and we can help make this task a lot less daunting.

Is Your Thomasville Business Ready for Whatever Happens?

7/18/2018 (Permalink)

Disasters and resulting business Interruptions can devastate Thomasville business.  Did you know according to the US Department of Labor nearly 40% of businesses won’t reopen after experiencing a disaster in their work place?  That percentage jumps to over 50% if you include catastrophic storm damage in the equation.  While no one can plan on a disaster you can plan for one.  By preparing now you can minimize business interruption and loss revenue.  You may also save thousands of dollars in reduced secondary damage.

How Do I Make an Emergency Plan?

Fortunately, you don’t have to plan, we have done it for you.  With SERVPRO’s Emergency Readiness Plan you can help minimize the amount of time your business is inactive by having an immediate plan of action.  Our ERP plan you can help minimize the amount of time your business is inactive by having an immediate plan of action. This mobile based plan store critical information needed in the event of an emergency.

Why the SERVPRO ERP?

A no cost assessment of your facility.

This means there is no need to allocate funds, giving you a great value at no cost.

  • It was purposely designed to contain only the critical information needed in the event of an emergency.
  • It will only take a little time to complete, however it will save you a lot of time if ever needed.
  • Establishes SERVPRO® of Lexington and Thomasville as your disaster mitigation and restoration provider.
  • This gives you piece of mind that should you ever need cleanup or restoration services, you have a trusted local provider that will be there for you 24/7.

If you would like more information about the SERVPRO ERP plan or would like to schedule one for your facility give us a call at 336-224-2565.

Cupping, Crowning or Buckling; What Does That Mean When Describing My Hardwood Floors

6/29/2018 (Permalink)

Water Damage Cupping, Crowning or Buckling; What Does That Mean When Describing My Hardwood Floors A buckled floor cannot be saved as seen in this Winston-Salem home.

Did you know in some cases it is possible to save your hardwood floors once your home or business has experienced water damage?  Wood is a hydroscopic material which means it absorbs moisture from the air relatively slowly compared to other building materials.  If called quickly enough the trained professionals at SERVPRO of Lexington / Thomasville may be able to reverse the damaged caused by your water loss.

Cupping and Crowning

Cupping and crowning of hardwood floors is a result of moisture differences between the top and bottom of the flooring.  Cupping will generally be the first indicator of an abnormal moisture level.  As the bottom and sides of the flooring absorb moisture it will expand causing the edges for the board to bend upward creating a cupped experience.  Cupping is usually not permanent damage and can be dried in most cases.  Crowning is when the moisture from the bottom of the board begins to migrate to the top of the wood causing the flooring to expand on top causing the floor to bow outward. As the wood continues to absorb moisture the expansion causes excessive horizontal pressure and can lead to buckling of the floors.  In most cases, the damage caused by bucking cannot be repaired and will have to be removed and replaced.

As you can see having professionals take care of water damage can save you time as well as money because the technicians of SERVPRO utilize the latest equipment and moisture reading devices to ensure your home or business is dried quickly and thoroughly which can prevent secondary damage.  If you think you have water damage give us a call at 336-224-2565 for your no cost assessment.  With our 24-hour emergency services we are “Faster To Any Disaster.”

Water Damage; Questions and Answers

6/27/2018 (Permalink)

Water damage can be a traumatic experience for home and business owners. Understanding why it happened, what happens if not handled properly can help overcome the fear and be able to make rational well-informed decisions about the loss.  Here are the most frequently asked questions and answers about water:

What can cause water damage to my home or business?

Water damage can be caused by various situations. Natural disasters such as thunderstorms or hurricanes that cause flooding as well as burst water pipes and appliance malfunctions are some of the most common water damage issues. Roof leaks, foundation leaks, septic tank overflows, poor drainage, etc. are some additional ways water damage can occur. Flash flooding, pipe bursts, and sewage backups are especially dangerous as they can produce several inches of water in less than a day.

Why is water damage dangerous?

Sewage backups and flood water are to be considered dangerous due to the dangerous contaminants like viruses and bacteria as well as other unknown chemicals. If the water isn’t drained and drying steps taken within 24-48 hours, mold growth and structural damage can begin to ensue. Even water leaks that infiltrate your home more slowly such as a leaky pipe can cause damage to the structure and lead to mold growth.

What should I do if I have water damage?

Firstly, contact the professionals of SERVPRO of Lexington / Thomasville as quickly as possible.  By waiting to start the cleanup process secondary damage can occur. The next step is to contact your insurance company and let them know you have had a water loss and have contacted SERVPRO.  Your agent will ask questions about the type of loss as well as areas of the property affected to begin the claims process.

How do water certified technicians typically handle water damage?

The first thing our certified water techs will do after removing any standing water present is ‘set equipment’. They then will begin placing industrial air movers and dehumidifiers to begin the drying process. They may even ‘float the carpet’ which means removed the water-soaked padding and place air movers so the carpet will have blowing under the carpet to help it dry. Our team will then begin to move /remove property to be restored or discarded. Depending of the severity and type of loss drywall, baseboard, carpet and padding may need to be removed. The SERVPRO technicians will also be any mold remediation needed and spray antimicrobials to help prevent mold growth

Will my insurance cover water damage?

Generally speaking, most property insurance provides coverage for sudden or accidental water damage property owners may experience such as a burst pipe.  Damage due to poor maintenance of the property will typically not be covered.  Flooding, which is classified as outside water entering a property will Not be covered unless the property owner has flood insurance.  This information is in generalities and for specific coverage you must contact your carrier for information about your property.

If you suspect you have water damage call the experts of SERVPRO of Lexington / Thomasville at 336-224-2565.

Lexington Homeowner Thankful For Professionalism

6/14/2018 (Permalink)

Storm Damage Lexington Homeowner Thankful For Professionalism Homeowner bakes the SERVPRO of Lexington/Thomasville a cake to thank them for their service.

During the winter a Lexington homeowner was shocked to find icicles handing from the back of the property. During the cold a water supply line in the attic burst and flooded the all three floors of the property.  The difficult part of this equation is the property owner was selling the Lexington home and living in Boone.  She was overwhelmed at the prospect of trying to handle the restoration of the property while living two hours away but she trusted the professionals of SERVPRO of Lexington/Thomasville to get her property back to preloss condition and was thrilled with the results.  Our team of trained professionals walked her through the process and kept her up-to-date on everything going on with her property.  At each step of the process our homeowner was grateful she had chosen the right team for the job and in return she baked our team a cake to show her gratitude.  

SERVPRO Removes Water in Your Thomasville Commercial Property Fast to Prevent Secondary Damage

6/11/2018 (Permalink)

Water leaking inside your Downtown Thomasville restaurant is a nightmare on many fronts.  The most obvious is the loss of revenue.  And while lost revenue is a critical problem to your bottom line secondary damage to your business due to standing water can be even more costly. 

If water damage is not responded to quickly and by a qualified professional such at the team of SERVPRO of Lexington / Thomasville the water can begin quickly damaging, walls, furniture and even begin to cause odors due to mold and mildew.  Our team of experts work hard to mitigate your damage without hindering your business’s day operations helping to continue your revenue stream giving you one less thing to worry about.

Once the water has been removed from your business SERVPRO’s techs are trained to restore the property to preloss conditions. Our restore vs. replace philosophy will save you and your insurance both time and money so you can get your doors open and resume normal operations.  The restoration process will include checking to make sure all the structure has been completely dried, the removal and replacement of any property that could not be restored and the application of antimicrobials to prevent mold growth.

With our 24-hour emergency services your business is in expert hands when you experience a water loss.  Give us a call at 336-224-2565 to learn more about our services.

Pet Fire Safety: Protecting your Pets in an Emergency

5/25/2018 (Permalink)

Pets bring joy and companionship to many homes but according to the United States Fire Administration nearly 500,000 pets are affected annually by fires. How can a pet owner help prevent injury and death in the event of a fire?

First and foremost, include your pet in your families’ emergency plan and when you practice your plan include your pet. 

When creating your families ‘disaster supply kit don’t forget to create one for your pet and have a safe secure location arranged in advance if you have to leave your home

Train them to come when you call so in the event of a disaster they will come to you

The easiest way to protect your pet in the event of a fire or other disaster take you pet with you when you evacuate. But remember: never delay escape or endanger yourself or family to rescue a family pet.

Keep a collar on your pet and leashes near the front door in the event the fire department has to rescue your pet

Finally, attached a Pet Alert Window cling to your home so first responders will know the number of pets in your home.  The will help firefighters by saving them critical time when locating your pets.

With a little planning, you can ensure that everyone on two and four legs will be safe in case there is a fire in your home.