Recent Posts

The Emergency Services Timeline. What you need to know.

11/15/2021 (Permalink)

If you’ve never experienced a water leak in your Thomasville home or business, consider yourself lucky. Claims from water damage is the second most common claim in North Carolina, only behind Hurricane and storm damage claims. So, what does the typical emergency call timeline look like?

The Call:

Within one hour or less from notice of the loss, a SERVPRO professional will contact you to arrange for service. Typically, the timeline is minutes from the initial call since we don’t use a call service.

Four Hours:

Within four hours of the inital call, a SERVPRO professional will be on-site to start emergency services. The key to reducing damage and preventing secondary damage is responding quickly to damage.

Detailed Explanation:

One of our highly trained SERVPRO professionals will walk you through the loss, and explain step-by-step, what to expect and an estimated time of completion.


Once the emergency water removal has occurred our team, our team will begin to asses the damage and see what can be restored, or have to be replaced.

Eight Hours:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, usually that is the insurance adjuster, property manager and the property owner.

Cleaning & Restoration:

Our technicians will clean and deodorize your property as needed. In addtion they will assess the need to anti microbials to prevent secondard damage such as mold. This is to ensure the property is taken care of right the first time.

Final Walk-Through:

After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.

So, as you can see, knowing who to call is critical because you want a trustworthy company, explains the process and timelines, and delivers what they promise. And that company is SERVPRO of Lexington/Thomasville. We are a locally owned and operated company which means our customers are our friends and neighbors. We value our relationships and strive for excellent customer service every time the phone rings. So, if you experience damage from fire, water or mold, give the experts at SERVPRO of Lexington/Thomasville a call at (336) 224-2565.
As SERVPRO, we’re here to help.

Common Sources of Excess Moisture and Mold Growth

11/1/2021 (Permalink)

Mold is a natural part of our environment. It occurs everywhere. The problem is when it begins to colonize in your home or business. The usual reason behind this is some type of moisture or water leak. The most common of these are listed below.

  • •Roof Leaks. Roof leaks and its associated moisture can get behind walls, in ceilings, and attics. Regular roof inspections and gutter cleaning can help prevent this.
    •Leaking Appliances/Pipes. A small leak in an appliance such as an ice maker supply line can go unnoticed until a musty smell begins. By this time, mold could have formed in your carpet or on your subfloors.
    •Standing Water in the Basement or Crawlspace. Standing water can cause high humidity in your basement or crawlspace. This can allow mold to form on your floor joists and subfloor.
    •Inadequate ventilation in your Crawlspace or Attic. Proper ventilation of these areas is imperative to prevent moisture-related problems. High humidity in these areas can be a prime breeding ground for mold

If you have or think you have an issue with mold or moisture, give the experts at SERVPRO of Lexington/Thomasville a call at 336-225-2565. Our IICRC trained technicians will assess your problem and create a customized plan of remediation to get your home back to preloss conditions.

Flu Season is Here Again

11/1/2021 (Permalink)

Flu season is here! Reported cases of flu were practically non existent last year but experts  think we may be facing a more severe flu season because we didn’t have as many cases of flu in 2020. According to the Centers for Disease Control and Prevention (CDC), influenza activity often begins to increase in October, peaks between December and February and can linger even longer. Craig Harmon of SERVPRO® of Lexington / Thomasville reminds Davidson County residents that it is important this time of year to take steps to protect yourself and your family from influenza and other seasonal viral infections like Respiratory Syncytial Virus (RSV), which can be especially serious for children and older adults.

Breathing in virus-laden droplets from an infected person’s cough, sneeze, or speech from as far away as six feet is believed to be the prime means of virus transmission. Experts agree it is possible to become infected by touching surfaces or objects and then touching your mouth, nose, or even eyes. The good news, says Harmon, is that many viruses – including the flu, and RSV viruses – are easy to kill outside the body using soap and warm water, commercial disinfectants, and hand sanitizers that contain alcohol. As a leading provider of disaster clean-up and remediation services, SERVPRO professionals specialize in this type of surface cleaning and disinfection.

“You can’t do much to control the cleanliness of public places, but you can take steps to protect yourself from the consequences of any exposure,” advises Harmon. “At home or in the office, remember to pay special attention to ‘high touch’ surfaces. Doorknobs, faucets, countertops, appliance handles and knobs, the steering wheel of your car, your phone – these are examples of surfaces that you should get in the habit of wiping down at least daily with a disinfectant.”

At the end of the day, says Harmon, personal accountability is the single, most important factor in controlling the spread of viral infections, including the seasonal flu. Stay home if you are sick and follow suggested guidelines. The CDC offers additional “stay healthy” tips here:

In addition to disaster recovery and remediation services, SERVPRO professionals provide residential deep cleaning services, including air duct and HVAC cleaning, and odor removal. For more information on SERVPRO of Lexington / Thomasville, please contact Craig Harmon at (336)224-2565 or

Why is Mold Growing in my Thomasville Home?

10/25/2021 (Permalink)

Mold is a part of our environment. It is nature’s composter breaking down dead organic materials such as trees and leaves. The problem arises when mold begins to colonize indoors. This usually happens whenever there is moisture present. If mold colonizes indoors, it will start to break down the organic building materials in your home such as drywall and subfloors. While doing that, the mold will produce allergens and a potentially toxic substance called mycotoxins. These substances can affect people differently, so remediation is critical in maintaining a healthy home environment.

If you suspect you have mold in your home, what should you do?

If you have or think you have a mold problem in your home, it indicates you have had a water leak. The leak must be repaired, and the area dried to prevent additional mold growth in the future. After the leak has been repaired, call the experts at SERVPRO of Lexington/Thomasville. Our team of highly trained experts can assess the mold damage and explain what they found and the steps needed to repair it. The best part of this, it’s free! If you would like to schedule your free mold check, give us a call at 336-224-2565 today.

At SERVPRO we’re here to help.

Why Call SERVPRO of Lexington/Thomasville If you Had A Fire In your Home

10/15/2021 (Permalink)

A tidal wave of emotions can sweep over a homeowner after a fire ravaged their home. Fear, stress, and uncertainty can overwhelm a homeowner, and that stress can cause a homeowner to make rash decisions. But, if that homeowner calls SERVPRO of Lexington / Thomasville, our team of IICRC certified technicians can help elevate that fear by carefully explaining the process and timeline to restore their home.


SERVPRO is the industry leader in residential restoration. We understand the first 48 hours after the fire is critical. It can make the difference between restoring and placing your belongings. In addition to restoring your home to preloss conditions, our team can also provide:

  • Content Restoration
  • Content Claims Inventory
  • Document Drying
  • Emergency Board Ups
  • More

So, before you risk doing further damage by trying to do it yourself, call the fire damage experts at SERVPRO of Lexington/Thomasville at (336) 224-2565. Our professional team is available 24-hours a day 365 days a year, to help you with your emergency property damage.

At SERVPRO, we’re here to help.

Why Call SERVPRO of Lexington/Thomasville Before you File A Claim

10/7/2021 (Permalink)

Being a homeowner can be confusing at times, especially when considering a homeowner’s policy. Homeowners know they need it but trying to figure out how much insurance is needed, deductibles and coverage can be confusing.  As an industry leader in the restoration industry, SERVPRO works with hundreds of insurance carriers.  They know that our highly trained team of professionals can handle any disaster and make it “like I never even happened.”

 Why should you call SERVPRO of Lexington / Thomasville before you file a claim against your policy?

  • Insurance companies will look at your claims history when setting your rates. Thus, the more claims you file (even if you cancel the claim), the higher your rates could go. By calling SERVPRO of Lexington / Thomasville first, we may be able to prevent any unnecessary claims filed.
  • Homeowners may choose higher deductibles to get a lower rate on their annual premiums. If you call an expert like SERVPRO, we can give you a rough idea of the cost of the damage to determine if it will be cheaper, in the long run, to pay for it yourself or file a claim.

If you would like to schedule your free, no-cost assessment to determine whether you should file a claim with your insurance provider, give us a call at (336) 224-2565 today.

Top Causes of Kitchen Fires

10/1/2021 (Permalink)

According to recent statics, US fire departments responded to an average of 172,900 home structure fires a year that started in the kitchen. These fires caused 550 deaths and more than 1 billion in direct property damage. The overwhelming majority were due to cooking activities. Two of every five home fires start in the kitchen. So, what are the most common causes of a kitchen fire?

  • Unattended Cooking. Unattended cooking is by far the most common reason for a kitchen fire. Talking away for only a few seconds could have disastrous consequences.
  • Placing constable materials too close to a heat source. Your kitchen is full of flammable materials. It is essential to keep these items away from your stove. A few seconds is all it takes for a fire to start.
  • Frying with oil. Never step away from your stove while frying with oil. Two-Thirds of kitchen fires occur after cooking with oil or butter. Cooking at a higher temperature can ignite to oil.
  • Cooking While Tired or Impaired. Cooking while tired or impaired is dangerous because your cognitive abilities are lessened. It is estimated nearly 23% of kitchen fires happened because someone fell asleep.

So What Should You Do If You Have A Kitchen Fire?

First, call 911 immediately if you cannot control the fire, get your family and pets to safety. After the first responders have extinguished the fire, call the experts at SERVPRO of Lexington/Thomasville at (336) 224-2565. We can secure your property and begin the restoration process. Our team of IICRC certified technicians has extensive experience in getting your property back to preloss condition.

At SERVPRO, we’re here to help.

Getting The Right Insurance for Your Winston-Salem Home

9/24/2021 (Permalink)

As you know, homeowners’ insurance is a critical component in protecting your home and possessions. But did you know policies and coverages can vary from company to company? To ensure you have adequate coverage, you need to review your coverage with your agent periodically.
Some Questions You Should Ask Your Agent

What is covered with my policy? What is excluded?

For example, flooding is not typically covered with a traditional homeowner’s policy and must be purchased separately. Flooding is the costliest disaster in the US. Low-moderate flood risk areas are responsible for more than 20% of all flooding insurance claims. It is estimated one inch of floodwater can cause as much as $10,000 in damages. And with the increase of over-development, most of us face some level of flood risk.

Does my coverage cover full replacement cost of my damaged property?

Many homeowners make the mistake of assuming their policy covers full replacement costs. But there are policies that are based on actual cash value. A full replacement cost policy covers the repair or replacement of damaged property at today’s costs. An actual cash value policy covers replacement or repair of the property minus depreciation. So, an actual cash value policy will typically not cover the entire cost of replacement.

If you don’t know the answers to these questions when discussing your homeowner’s policy, it may be time to talk to your insurance agent. It also may be helpful to get quotes from multiple insurance carriers to find the best coverage for you at the most affordable price. Make sure to check online reviews as well. A low-cost policy is great, but if the insurance carrier has poor customer service when filing a claim, it may be wiser to go with another company.

And, if a disaster does strike, call the experts at SERVPRO of Lexington/Thomasville. We work with hundreds of insurance carriers and can help you navigate your claim. We will work tirelessly to get your home or business back to preloss conditions. So, give us a call at 336-224-2565 for your free assessment today.

At SERVPRO, we’re here to help.

Home Fire Safety Tips For Fall

9/17/2021 (Permalink)

front porch steps with different sizes of pumpkins and flowers Fall decorations can be just a beautiful even when keeping safety in mind.

As the weather turns cooler and leaves begin to change, many homeowners begin planning to decorate their home for the upcoming holidays. But some safety preparations need to be included in the planning process to keep your home and family safe.

  • Checking Your Detectors: Homeowners need to replace the batteries in their smoke detectors and carbon monoxide detectors twice a year. Typically, it’s scheduled during the time change in the spring and fall. This is a critical step in home safety because it is estimated that approximately 20% of detectors don’t work due to dead or missing batteries. It is also recommended detectors should be replaced every 10 years.
  • Fireplace Safety: Fireplaces are the cause of thousands of home fires each ear. Before you light up that match, have your chimney cleaned and inspected. Creosote build-ups are the top reason for most home fires involving a fireplace. It is also recommended to have a fireplace screen to prevent sparks and embers from escaping and causing a fire.
  • Fire Escape Plan: Make sure your family has a fire escape plan and practices it regularly. Train everyone to stay low to the ground to prevent smoke inhalation. To learn more about creating your home fire escape plant visit
  • Maintain Your Yard: With leaves falling, a small spark could turn into a major fire. To prevent this, remove fuel from all yard equipment before storing it for the winter. Also, prune trees to prevent limbs from falling on power lines and rake up leaves to remove combustible materials from your home.
  • Holiday Decorations: Use battery-operated lights instead of candles to prevent accidental fires. Check all electrical lights for frayed wires or cords before hanging. Make sure any decorations are made from flame-retardant materials; if not, treat them with a flame retardant solution.

The fall is a beautiful time of year to enjoy with your family and friends. And with a few simple preparations if can a safe time of year as well.

What Does an Emergency Restoration Company Actually Do?

9/13/2021 (Permalink)

You’ve noticed your dishwasher has leaked, and you have standing water in your kitchen.  What do you do?  You pick up the phone and call your insurance agent, and they tell you to call SERVPRO of Lexington/Thomasville to start the drying process.  But what does that even mean, and why should I trust SERVPRO? The second part of the question is easy to answer.  SERVPRO is the #1 helping customers with residential water damage in their homes.  This is why we are trusted by hundreds of hundreds of insurance providers throughout the US and Canada. As for what do restoration companies do.  Simply put, SERVPRO of Lexington/Thomasville understands no two water losses are exactly the same, and our highly trained experts approach each with a critical eye and attention to detail regardless of the size of the loss.

So, what do we do first?

  • When you call us, one of the first questions asked is if you have standing water or does your carpet squish when you walk on it.  That’s because standing water can cause secondary damage such as mold if not removed too quickly. It is also possible to save flooring if extraction is started quickly, saving you time and money.
  • Removal and Disposal of unsalvageable items.  Once any standing water is removed, our technicians will begin removing materials that cannot be restored or are damaged beyond repair, such as carpet padding. These things can impede the drying process.
  • The next step is drying.  We use industrial-grade dehumidifiers and air movers to help dry your home.  Depending on the size of the loss and the amount of water absorbed, this should take an average3-5 days.
  • The third step is mold prevention.  Once the structure is dry, we will apply antimicrobials to the affected area to help prevent any future mold growth from happening.
  • Finally, our team will begin the reconstruction of your property back to preloss conditions.  If o reconstruction is required, will replace all your possessions, and do a final walk-thru with the homeowner to answer any questions they may have.

If you have had a water loss and need assistance, give our experts a call at 336-224-2565. We offer 24-hour emergency services, and remember, at SERVPRO, we’re here to help.