Recent Posts

It’s the Water you don’t see that causes the most damage in your Thomasville home.

6/1/2020 (Permalink)

Brown water spot on the ceiling due to a water leak. Roof damage caused this water leak on this Thomasville's home ceiling

Water is an essential party of any home.  The problem is when that water goes where it does not belong.  When a home has a water leak it’s the unseen water that causes the most damage.  Water travels from wet do try.  That means by the time you see that stand water on your flows there could be hundreds of gallons of water you don’t see because it’s been absorbed into your floors, walls and even cabinets.

If you call the expert of SERVPRO of Lexington / Thomasville we will be able to come in and track the water loss from the source and dry the unseen water as well.  Our highly trained team of professionals have over 50 years of experience make residential water damage “Like it never even happened.”

If you have experienced a water loss or would like to learn more, give us a call at 336-224-2565.  We’re always here to help.

When Heavy Rains Damage Your Lexington Business

5/26/2020 (Permalink)

office with ceiling tiles down on tarped furniture with water damage all around The roof of this Lexington business came off during spring storms causing extensive water damage in all their offices.

With several inches of rain forecasted for the Triad over the next several days, many businesses may experience water damage due to storms or flash flooding. Knowing who to call when your Lexington business experiences water damage knowing who to call is critical to preventing extensive downtime. If you call the experts at SERVPRO® of Lexington / Thomasville, you will have over 50 years of experience available to make your storm damage “Like it never even happened.”
Our catastrophic storm response team will arrive onsite anytime day or night to begin the restoration process. Emergency services include roof tarping, flood damage response, and contents restoration. We will create an individual plan of action to mitigate and restore your business to preloss conditions.
If you would like to know more about our storm response services or would like to schedule an appointment to come out and look at your storm damage, give us a call at 336-224-2565. At SERVPRO® of Lexington / Thomasville, we’re here to help.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/18/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Lexington/Thomasville today at  336-224-2564 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Don’t be shocked! Separate lightning facts from fiction.

5/11/2020 (Permalink)

Lightening lights up the night sky over open farm and As afternoon summer storms return, it can help to dispel some of the myths about the energy and science behind lightning storms.

Lightning is an awe-inspiring display of nature. Captivating, careening streaks of light brighten the sky and are often accompanied by Earth-shaking booms of thunder. Is it any wonder that people are equal parts fascinated and terrified of lightning? That’s likely due to the immense power contained in lightning storms. Every bolt of lightning delivers up to one billion volts of electricity, states National Geographic. As afternoon summer storms return, it can help to dispel some of the myths about the energy and science behind lightning storms.

MYTH: Lightning doesn’t strike the same place twice. FACT: Contrary to what the familiar expression may indicate, lightning can and frequently will strike the same place twice, offers Britannica. It may occur during the same storm or years or centuries later. There’s no guarantee that a spot already hit by lightning is now immune.

MYTH: Crouch down to avoid a lightning strike outside. FACT: The National Weather Service says that crouching closer to the ground will not make a person any safer outdoors. Moving indoors to a substantial building or a hard-topped vehicle is better.

MYTH: Rubber tires insulate a car from lightning strikes. TRUTH: It’s actually the metal roof and metal sides of the vehicle that channel the lightning down to the ground, helping to safeguard people inside the vehicle. Remember, convertibles, fiberglass RVs and motorcycles are on rubber tires and offer no protection against lightning.

Signs of overloaded circuits in your Midway home

5/4/2020 (Permalink)

soot stains the walls beside an electrical outlet An electrical fire in this wall receptacle caused minor damage in this Midway home. Fortunately no one was injured.

The National Fire Protection Association says that home fires caused by electrical failures or malfunction result in more than 400 deaths per year and cause $1.4 billion in property damage annually. Electrical fires can often be prevented, especially if homeowners learn to identify the signs of overloaded circuits. The Electrical Safety Foundation International notes that the following are some common signs of overloaded circuits.

  • Flickering, blinking or dimming lights
  • Warm or discolored wall plates
  • A burning odor coming from receptacles or wall switches
  • Frequently tripped circuit breakers or blown fuses
  • Cracking, sizzling or buzzing from receptacles
  • Mild shock or tingle from appliances, receptacles or switches

The Consumer Product Safety Commission estimates that 50 percent of electrical fires can be prevented by arc fault circuit interrupters, or AFCIs. AFCIs are products that are designed to detect a wide range of arcing electrical faults in an attempt to reduce instances in which electrical systems are ignition sources of fire. Arcing is very dangerous and occurs when an electric current flows through the air between two conductors. When these currents flow through unintended paths, the result is high-intensity heat that can ignite surrounding material, such as wood framing or insulation. AFCIs monitor circuits for normal or dangerous arcing conditions, serving as something of a safety net that can reduce the risk of home fires. Recognizing the signs of overloaded circuits and using AFCIs can help homeowners significantly reduce the risk of home fires in their homes. More information about electrical fires and how to prevent them is available at and
And, if the worse should happen and you experience fire damage to your Midway home, the experts at SERVPRO® of Lexington/Thomasville are here to help 24/7. We offer

  • Emergency Board Ups
  • Free Estimates
  • Fire, Smoke Soot Removal
  • Contents Claims Inventory
  • Document Restoration

Give us a call today at 336-224-2565 to learn more and remember we make fire damage "Like it never even happened."®

DIY Residential Water Cleanup

4/27/2020 (Permalink)

mat machine on a ceramic tile floor in a bathroom Mat drying machines are being used to dry a bathroom.

‘It’s not that bad, and I can do it myself.’ Those are the famous last words of do-it-yourselfers around the world who try to take on water damage without understanding the science behind the drying. Before you decide to take on your residential water damage, there are a few things you should consider.

The science of structural drying is complicated and is much more than fan placement. It is so complicated that the IICRC has developed classes and guidelines to ensure those in the restoration industry who take those classes understand the science of drying and the proper use of the latest equipment. The IICRC is the gold standard of the restoration industry, and all of SERVPRO of Lexington / Thomasville’s employees are IICRC certified in water mitigation and restoration.
Water travels from wet to dry, meaning it’s the water you don’t see that usually causes the most damage. So, by the time you have discovered your dishwater is leaking that water has traveled into your cabinets, floors and walls. And if that water is adequately dried, mold can develop that not only affect your home but your family as well.

So, while we applaud your willingness to take on some home projects, we suggest you think twice about tackling water damage. If you would like to learn more about water mitigation and restoration, visit our website at or give us a call at 336-224-2565.

Tips for waterproofing a basement or crawl space

4/20/2020 (Permalink)

Water can be a homeowner’s worst nightmare. Few things have the potential to damage a home as much as water. From leaks to flooding to moisture problems like mold, water can wreak havoc on a home.

Basements or crawl spaces are areas of a home where water can do the most damage. Basements and crawl spaces tend to be the lowest-lying spots in a home, and therefore prime spots for water to enter. Water problems in these areas can contribute to the demise of the structural integrity of the foundation.

Water can enter homes in numerous ways. Many building materials, including concrete, that seem solid at first glance actually are quite porous. As ground water collects around these materials, the weight of the accumulated water, called hydrostatic pressure, can weaken the materials, causing cracks where water can seep through. Water also can enter subterranean spaces through basement windows and gaps between footings and concrete slabs or push up through foundation floors when homes are in areas with high water tables.

Remedying water issues in a home generally breaks down into two methodologies: exterior waterproofing and interior waterproofing. Depending on the cause and severity of the water issue, one or the other, or even both, may be recommended.

Exterior waterproofing

Exterior waterproofing aims to keep water away from and out of the home. Exterior waterproofing generally includes the application of a waterproofing agent to the concrete foundation. In addition, exterior waterproofing also could include excavation so a drainage system can be installed around the entire footing of the home. Regrading, a property and properly relocating gutters and downspouts can help with many water issues.

Interior waterproofing

When water in a basement or crawl space needs to be remediated indoors, a system to collect, drain and remove water may be necessary. This can include sump pumps, drains, gravity discharge systems, and more. Moisture barriers, which can include special paints or products applied to the foundation walls and floor, also can help keep water from entering the space.

Moisture solutions

Keeping water out is only one part of the equation. Homeowners also need to manage moisture, like excessive humidity. A marriage of HVAC and waterproofing techniques may be necessary to improve air flow and remove humidity in the air.

While many homeowners have attempted to address water issues on their own, many times it is a job best left to the professionals. Because water penetration can have multifaceted causes, a professional can best assess the situation and create solutions that fit with homeowners’ budgets and needs.

And if you home experiences water or mold damage calling the experts at SERVPRO® of Lexington Thomasville is your first step in getting your home back to preloss conditions.  Give us a call today at 336-224-2565.

Because We Care

4/16/2020 (Permalink)

woman at desk sewing face masks Office Manager, Debbie, hard at work creating face masks for first responders.

With the unprecedented times that we are all facing, SERVPRO of Lexington/Thomasville was looking for additional ways to help those on the frontline of this worldwide pandemic called COVID-19 and with the help of our Office Manager, Debbie, we were able to!
During our daily production meeting, Debbie mentioned she was making masks and wished she had more time to make more for our first responders, and our owner, Craig, said 'bring your machine to work!' So, when Debbie has time between all of her other duties she works on her spare sewing machine creating beautiful masks to donate to our first responders. Even our Marketing Manager is helping on a limited basis.
So we would like to give a shout out to our fantastic Office Manager Debbie for her big heart and remind everyone out there we here at SERVPRO of Lexington/Thomasville are here to help.

Recognize flood-related hazards

4/10/2020 (Permalink)

Aerial view of a flooded neighborhood The Federal Emergency Management Agency warns that every community and person should be aware of the dangers of flooding and prepared to take action.

Few weather events are as impactful and widespread as flooding. Floods can happen anywhere, and because of their ferocity, they are not a force to take lightly. The National Weather Service says flooding typically occurs when prolonged rain falls over several days, or when heavy rain falls or snow melts in a very short period of time. In such instances, the soil cannot absorb water runoff fast enough to avoid flooding. Flooding also may occur due to the failure of a water control structure, such as a dam or levee. Storm surges from tropical and non-tropical storm systems are other leading causes of flooding, particularly in coastal areas. The U.S. Geological Survey says floods create billions of dollars in damage and have been known to kill hundreds of people each year. Some ways floods can wreak havoc include loss of housing, crop failure, damage to roadways and infrastructure, and contamination of drinking water. The Federal Emergency Management Agency warns that every community and person should be aware of the dangers of flooding and prepared to take action.

• Listen to radio and television reports about flooding and get to higher ground if you are in a low-lying area.

• Know your risk for flooding, assemble an emergency kit and have a plan for escaping or riding out flooding in your home. All household residents should learn and practice this plan.

• Flood water can damage electrical power, natural gas and propane gas systems. The Centers for Disease Control and Prevention says to minimize fire hazards by turning off these utilities during or after a flood. But only do so if you can do this from a dry location.

• Always obey evacuation orders immediately.

• NOAA says a mere six inches of water can knock you off your feet. Try not to venture into flood waters on foot or by car. It only takes seconds to get swept away and potentially drown.

• Flood water can be mixed with sewage and other hazardous substances, warns AccuWeather. It also could be hiding downed power lines or sharp objects. Avoid contact with flood water, as it may pose a risk for intestinal diseases or infections in open wounds.

• All dampened structures will need to be properly dried out, which often necessitates utilizing a professional service. Otherwise mold and mildew can fester and lead to serious structural issues, not to mention sickness.

• Use protective clothing and a mask when cleaning up after a flood to avoid respiratory problems.

• Never enter a flood-damaged home or building until it has been declared safe by authorities.

• If you are concerned about flooding, speak with an insurance representative about flood insurance. Flood losses typically aren’t covered under a homeowner’s or renter’s insurance policy. Damage can cause a catastrophic financial loss otherwise. Floods are intense and scary events that require extreme caution and care before, during and after the event.

Can the Flooring in my Clemmons Home Be Saved?

4/3/2020 (Permalink)

mat machine on a ceramic tile floor in a bathroom The mat machine in this bathroom was placed on a ceramic floor to dry out the subfloor.

If you’ve ever experienced any damage from a water leak, you understand that the faster that the water can be addressed, the better chance that your property can be saved, even ceramic tile or hardwood floors.

How Can My Floors Be Saved?

SERVPRO of Lexington/Thomasville uses the latest drying equipment to restore your property to preloss condition. One of those pieces of equipment is a mat-drying machine. This system is placed on hardwoods or ceramic tiles, where it draws water out of the flooring. Water travels the path of least resistance, and that can mean grout, seams, and floorboards. If not addressed quickly, the water can cause wood to swell and warp. It can cause tiles to pop and crack. Generally speaking, if extraction can be started within 24 to 36 hours. There is a good chance your flooring can be saved. By saving your floors, this lessens the disruption in your life.