Recent Posts

Top Reasons Your Home Smells Musty - Causes and Solutions

3/12/2024 (Permalink)

Have you ever walked into your home and been greeted by a musty odor that just won't seem to go away? Don't worry; you're not alone. In this blog, our experts here at SERVPRO® are here to uncover the most common reasons your home might smell musty and provide actionable solutions to restore freshness. Say goodbye to unpleasant odors and hello to a revitalized living space!

1. Hidden Water Damage

Musty odors often stem from hidden water damage lurking within your walls, ceilings, or floors. Undetected leaks or past water incidents can create the perfect breeding ground for mold and mildew. By tackling hidden moisture issues, you'll not only eliminate musty smells but also prevent further damage to your home.

2. Poor Ventilation

Inadequate ventilation can trap stale air and contribute to that musty odor. When fresh air circulation is hindered, it fosters the accumulation of stagnant air, intensifying unpleasant smells. Insufficient airflow can lead to an increased presence of airborne particles and moisture, creating an environment conducive to mustiness. 

3. Damp Basements and Crawl Spaces

Basements and crawl spaces are notorious for harboring musty smells due to excess moisture. 

The core issue here is the propensity of these spaces to accumulate excess moisture, creating an environment conducive to unwelcome odors. The primary issue here is that these spaces tend to collect too much moisture, creating an environment where unwelcome odors thrive. Common Causes of Dampness Include:

  • Water Leaks
  • Poor Drainage
  • Limited Ventilation

4. Forgotten Fabrics and Upholstery

In the pursuit of removing musty odors, it's crucial not to overlook fabrics and upholstery that might have slipped off the radar. These often-forgotten items, ranging from curtains and cushions to carpets and couches, can become unexpected culprits. Over time, they absorb moisture and hide hidden smells. By addressing forgotten fabrics with the same attention as other areas, you ensure a comprehensive approach to maintaining a fresh and inviting smell in your home.

Discovering and eliminating the sources of musty odors in your home doesn't have to be a mystery. With this blog, we aim to empower you with knowledge and solutions to removing unwanted smells for good. 

Shielding From Water Damage: The Importance of Proper Insulation

2/14/2024 (Permalink)

Water damage can wreak havoc on homes, leading to major damage and costly repairs. One effective way to prevent water damage is through proper insulation. In this blog post, we will discuss the vital role of insulation in safeguarding homes against water intrusion, reducing moisture buildup, and maintaining a comfortable and healthy living environment.

Exterior Waterproofing

Proper insulation acts as the first line of defense against water damage by providing a waterproof barrier for the exterior of a home. Insulating materials such as spray foam, rigid foam, or water-resistant membranes create a protective shield that prevents water from seeping into the structure through cracks, gaps, or porous surfaces, effectively reducing the risk of water intrusion.

Vapor Barriers and Moisture Control

Insulation also helps control moisture levels within a home, mitigating the potential for water damage caused by condensation. Installing vapor barriers or moisture-resistant insulation materials between walls, ceilings, and floors can limit the transfer of moisture-laden air, preventing moisture buildup and mold growth.

Pipe Insulation

Insulating pipes is a vital step in preventing water damage from leaks or bursts. By wrapping exposed pipes with insulating sleeves or foam, homeowners protect against freezing in cold climates, reducing the risk of bursting pipes. Additionally, pipe insulation helps regulate water temperature, reducing the condensation that can lead to moisture-related issues.

Roof Insulation and Attic Ventilation

Proper insulation in the roof and attic area plays a crucial role in preventing water damage caused by ice dams or excessive heat buildup. Adequate insulation, combined with proper attic ventilation, helps maintain proper temperature balance, preventing the formation of ice dams during winter and minimizing the risk of water infiltration through the roof.

Regular Maintenance and Inspection

While insulation serves as a valuable preventive measure, it is essential to conduct regular maintenance and inspections to ensure its effectiveness. Inspect insulation for signs of wear, damage, or degradation. Address any issues promptly to maintain its integrity and effectiveness in preventing water damage.

Additionally, proper insulation can also contribute to energy efficiency, reducing heating and cooling costs. Insulation helps to create a thermal barrier, minimizing heat transfer between the interior and exterior of a home. This not only keeps the home comfortable year-round but also reduces the reliance on artificial heating and cooling systems. 

Proper insulation in homes plays a crucial role in preventing water damage by creating a barrier against water intrusion, controlling moisture levels, and reducing the risks associated with condensation and freezing pipes. It not only protects against water damage but also promotes energy efficiency and sustainability, making it a wise investment for homeowners.

How to Safely Use Candles and Alternative Lighting during Power Outages

1/17/2024 (Permalink)

Power outages, whether caused by storms, natural disasters, or technical issues, are an eventuality that we occasionally grapple with. In times like these, candles often become our primary light source. Here at SERVPRO of Lexington/Thomasville, your go-to professionals for damage cleanup and restoration, we always advocate for safety first. That's why we've written a blog tackling the essential tips for safely using candles and investigating other alternative lighting you can use during power outages.

Safe Candle Usage: Light the Way Responsibly

Candles, with their flickering flames, offer more than just illumination; they provide comfort in the dark and an ambiance all their own. However, it's essential to remember the potential fire risk that they pose.

  1. Don't Leave Candles Unattended: Always be vigilant. Blow out candles before leaving the room, going to sleep, or if the flame becomes too high.
  2. Keep Flammables at Bay: Ensure that candles are placed well away from flammable objects such as curtains, books, paper, and fabric.
  3. Use a Stable Holder: Always use a sturdy candle holder placed on a stable, heat-resistant surface to protect against potential wax spills or accidental tip-overs.
  4. Keep Out of Reach: Place candles out of the reach of children and pets to avoid accidental burns or fires.

Alternative Lighting Options: Safety with Innovation

Let's explore some safer alternatives to candles when the power goes out:

  1. Battery-Powered Lights: Battery-powered lamps, lanterns, or even LED strip lights are safe, effective, and provide substantial illumination for indoor spaces.
  2. Flashlights and Headlamps: Keep a good stock of flashlights and headlamps—along with plenty of spare batteries. They're safe, portable, and ideal for focused, directional lighting.
  3. Solar-Powered Lights: Outdoor solar lights can be brought inside after dark to provide several hours of illumination.

Here at SERVPRO of Lexington/Thomasville, we strive not just to restore your homes and businesses post-disaster but to equip you with the knowledge to prevent them. By using candles and alternative lighting sources safely during a power outage, we can minimize the risk of fire and related damage.

However, if an unfortunate event does occur, remember that our team of experts is always ready to provide swift, professional cleanup and restoration services. Serving communities around the clock, we bring the comfort of making damage "Like it never even happened." 

The Differences Between Fire Damage and Smoke Damage Restoration

11/30/2023 (Permalink)

A fire incident can wreak havoc on your property, causing both fire damage and smoke damage. Understanding the difference between these two types of damage is crucial for implementing the appropriate restoration measures. In this blog, we will delve into the distinctions between fire damage and smoke damage restoration, helping you navigate the restoration process effectively and restore your property to its pre-fire condition.

Fire Damage Restoration

Structural Damage

Fire damage primarily refers to the physical destruction caused by the flames. This includes damage to walls, ceilings, floors, and structural elements of your property. Fire-damaged materials may be charred, burnt, or weakened, often requiring repair or replacement.

Water Damage

Firefighting efforts often involve using significant amounts of water, leading to water damage in addition to the fire damage. This includes water-soaked materials, potential structural damage, and the risk of mold growth if not addressed promptly.

Assessment and Cleaning

Fire damage restoration begins with a thorough assessment of the affected areas.

Any charred or damaged materials are carefully removed, and the area is cleaned to remove soot, debris, and residue. Structural repairs are conducted to restore the stability and safety of the property.

Repairs and Reconstruction

Fire damage restoration involves repairing or replacing damaged structural elements, such as walls, ceilings, and flooring. Electrical systems, plumbing, and other utilities may also require repairs, depending on the extent of the fire damage. Reconstruction focuses on returning the property to its pre-fire condition, ensuring both functionality and aesthetics.

Smoke Damage Restoration

Residue and Odor

Smoke damage primarily refers to the residual effects of the fire, including the smoke residue and lingering odor. Smoke residue can cover surfaces, leaving behind a black, greasy film that requires specialized cleaning techniques.

Assessment and Cleaning

Smoke damage restoration involves a meticulous assessment of affected areas, identifying surfaces and materials that require cleaning or restoration. Various cleaning methods are employed, such as dry cleaning, wet cleaning, or abrasive cleaning, to remove smoke residue and eliminate odors.


Smoke damage restoration addresses the persistent odor left behind by the fire.

Professional techniques, including ozone treatment, thermal fogging, or activated charcoal filtration, are utilized to neutralize and eliminate the odor.

HVAC System Cleaning

Smoke can infiltrate the HVAC (Heating, Ventilation, and Air Conditioning) system, spreading the odor and residue throughout the building. Cleaning and decontaminating the HVAC system are essential to prevent recontamination and ensure clean air circulating within the property.

Fire damage restoration and smoke damage restoration are distinct processes that require different approaches. While fire damage primarily deals with structural destruction and water damage, smoke damage focuses on removing residue and eliminating the persistent odor. By understanding these differences, you can address each type of damage effectively and restore your property to its pre-fire condition. It is crucial to engage professional restoration services that specialize in fire and smoke damage to ensure a thorough and comprehensive restoration process. With their expertise and advanced techniques, you can successfully restore your property and regain a safe and habitable environment after a fire incident.

The Role of Insurance in Water Damage Restoration

10/16/2023 (Permalink)

Water damage in a crawlspace. Water damage can wreak havoc on your property and finances.

Water damage can be a devastating event for any homeowner or business owner. Whether it's caused by a burst pipe, heavy rainfall, or a malfunctioning appliance, water damage can lead to significant expenses and disruptions. Thankfully, insurance coverage can play a crucial role in helping to alleviate the financial burden of water damage restoration. In this blog post, we will explore the importance of insurance in water damage restoration and the key considerations when dealing with insurance claims.

1. Understanding Your Insurance Policy

Before a water damage event occurs, it's essential to have a clear understanding of your insurance policy and what it covers. Most standard homeowner's insurance policies typically cover sudden and accidental water damage, such as a burst pipe or an overflowing washing machine. However, it's important to review your policy carefully and be aware of any specific exclusions or limitations.

2. Prompt Reporting and Documentation

In the event of water damage, it is crucial to promptly contact your insurance company and report the incident. Many insurance policies have specific timeframes for reporting claims, so it's important not to delay. Take photographs or videos of the damage and make a detailed inventory list of the affected items. These records can serve as valuable evidence during the claims process, ensuring that you receive the appropriate compensation for the damage.

3. Working with Restoration Professionals

When dealing with water damage, it is advisable to work with professional water damage restoration companies. These experts have the knowledge, experience, and specialized equipment to effectively mitigate the damage and restore your property. Moreover, they can work with your insurance adjuster to ensure that the restoration costs are fully covered by your policy.

4. Insurance Claims Process

Once you've reported the water damage to your insurance company, an adjuster will be assigned to assess the damage and determine the coverage and reimbursement amount. The adjuster will evaluate the cause of the damage, the extent of the damage, and the necessary repairs. It is crucial to provide all necessary documentation and cooperate with the adjuster to expedite the claims process. Seeking estimates from multiple restoration companies can also help ensure that you receive a fair and accurate reimbursement amount

5. Additional Coverage Considerations

It's important to note that some water damage events may not be covered by a standard homeowner's insurance policy. For example, damage caused by flooding from external sources or lack of maintenance may require separate flood insurance or additional coverage. If you live in an area prone to floods or other water-related risks, it is wise to consider obtaining additional coverage to protect your property.

6. Preventive Measures for Future Protection

While insurance coverage is crucial in water damage restoration, taking preventive measures can help minimize the risk of future incidents and potential insurance claims. Regular maintenance of plumbing systems, prompt repair of leaks, and proper drainage around your property can all contribute to reducing the chances of water damage. Additionally, installing water detection devices and alarms can provide early alerts to potential issues and help mitigate damage before it becomes severe.

Water damage can wreak havoc on your property and finances. Understanding your insurance policy, promptly reporting the damage, working with professionals, and thoroughly documenting the incident are all vital steps in the water damage restoration process. Insurance coverage provides a lifeline in navigating the financial challenges of water damage, allowing you to focus on restoring your home or business to its preloss condition. By being well-informed and proactive, you can effectively navigate the insurance claims process and ensure a smoother path to recovery.

Mold Testing: When and How to Do It Right

10/16/2023 (Permalink)

Mold can be a common issue in homes, affecting both the appearance and structural integrity of a property. Conducting mold testing can help homeowners identify the presence of mold and take necessary action. In this blog, we will explore when and how to perform mold testing correctly, providing valuable insights into how homeowners can ensure a mold-free environment.

Signs Indicating the Need for Mold Testing

There are certain signs that may indicate the need for mold testing in your home. This includes the presence of visible mold growth, a musty odor, and a history of water damage or leaks. Moreover, if occupants experience unexplained allergic reactions or persistent respiratory issues, it may be a good indication to test for mold. Recognizing these signs is crucial for determining when to initiate mold testing and prevent potential mold-related problems from worsening.

Types of Mold Testing

There are different types of mold testing methods available. Air testing involves collecting air samples to analyze the concentration of mold spores present. Surface testing is carried out by swabbing or tape-lifting samples from suspected mold-infested surfaces. Bulk testing involves collecting material samples, such as a piece of drywall or carpet, for analysis. Each testing method has its advantages, and the choice depends on the specific circumstances and goals of testing.

Professional vs. DIY Testing

Homeowners have the option to conduct mold testing themselves using DIY kits or hire a professional mold inspector. DIY testing kits can be a cost-effective solution, but they may not provide the same level of accuracy and expertise as professional testing. Professionals have the necessary knowledge, experience, and equipment to conduct thorough mold inspections, identify hidden mold sources, and interpret test results accurately. Depending on the severity of the mold issue and the complexity of the property, hiring a professional may be the best choice for comprehensive mold testing.

Understanding and Interpreting Test Results

Once mold testing is complete, it is important to understand and interpret the results correctly. Test results typically indicate the presence of different mold species and their concentration levels. It is essential to compare the results to a baseline measurement taken from an unaffected area to distinguish between normal mold levels and significant infestations. Professional mold inspectors can help interpret the results accurately and provide recommendations for remediation and prevention based on the findings.

Mold testing is an important step in identifying and addressing potential mold issues within a home. By recognizing the signs that indicate testing is necessary and understanding the different testing methods available, homeowners can take appropriate action to ensure a mold-free environment. Whether opting for DIY kits or professional testing, it is essential to interpret the results accurately and seek guidance from professionals for effective remediation and prevention strategies.

6 Essential Steps to Prepare Your Home for Severe Weather

10/5/2023 (Permalink)

Storms can be unpredictable and wreak havoc on your home, especially in a state like North Carolina, where severe weather events are all too common. Preparation is key to protecting your property and ensuring your family's safety during storms. In this blog, we'll walk you through six essential steps to prepare your North Carolina home for storms. By following these guidelines, you can minimize damage and stay safe when Mother Nature unleashes her fury.

1. Create an Emergency Kit

Every North Carolina household should have an emergency kit ready. Include essential items such as non-perishable food, bottled water, a flashlight, batteries, a first-aid kit, important documents, and medications. Ensure your kit is easily accessible, and periodically check and update its contents.

2. Secure Outdoor Items

Strong winds during storms can turn outdoor objects into projectiles, causing damage to your home and posing a danger to your family. Secure or bring items like patio furniture, grills, toys, and garden decorations indoors. Trim overhanging tree branches that could fall during a storm.

3. Reinforce Windows and Doors

Protect your home from high winds and flying debris by reinforcing windows and doors. Install storm shutters or use plywood to cover windows. Ensure that all exterior doors are in good condition and have secure locks. Consider impact-resistant doors for added protection.

4. Inspect and Maintain Your Roof

A well-maintained roof is your first line of defense against water damage. Regularly inspect your roof for loose or damaged shingles and repair them promptly. Clear gutters and downspouts to prevent water backup during heavy rains.

5. Backup Power Source

Power outages are common during storms, so having a backup power source is crucial. Invest in a generator that can keep essential appliances running, like refrigerators, heating, and medical equipment. Make sure you know how to use it safely.

6. Plan an Evacuation Route

In some cases, it may be necessary to evacuate your home during severe storms, especially in coastal areas. Plan an evacuation route in advance and share it with your family. Pack essentials and consider your pets' needs when planning your evacuation strategy.

Preparation is key to safeguarding your North Carolina home and family from the unpredictable nature of storms. By following these six essential steps, you can be better equipped to face the challenges that severe weather can bring. Remember that SERVPRO® of Lexington/Thomasville is here to help you recover if your home does suffer storm damage. Stay safe, stay prepared, and stay resilient in the face of North Carolina storms.

Dealing with Flooding in North Carolina?

7/20/2023 (Permalink)

Flooded road with SERVPRO® of Lexington/Thomasville logo and quote Did You Know? Flooding is North Carolina's second-most common NATURAL hazard, OCCURRING on average every seven and a half days.

Did you know that flooding is North Carolina's second-most common natural hazard, with occurrences happening on average every seven and a half days?

In such challenging times, it's crucial to have a trusted restoration partner by your side. That's where SERVPRO® of Lexington/Thomasville comes in. 

Faster to any size disaster™:

When disaster strikes, timing is everything. SERVPRO® of Lexington/Thomasville understands the urgency and aims to be "Faster to any size disaster™."

Our highly trained professionals are equipped with advanced tools and techniques to promptly respond and restore your property. We work diligently to make sure your property looks "Like it never even happened."

Meet Team Carlson -Part of the SERVPRO® Storm Response Team:

At SERVPRO® of Lexington/Thomasville, we take pride in being recognized as part of the SERVPRO® Storm Response Team. Our dedicated team, led by Team Carlson, is on call 24/7, ready to assist other SERVPRO® franchises across the United States without hesitation. This allows us to provide support and expertise to communities facing natural disasters anywhere in the country. 

When faced with the aftermath of flooding, you need a reliable and experienced team to help restore your property and bring back normalcy.

SERVPRO® of Lexington/Thomasville is Here to Help®

With our commitment to prompt response, exceptional service, and being part of the SERVPRO® Storm Response Team, we are your trusted restoration partner. 

Contact us today at 336-224-2565 to learn more about our services and how we can assist you during difficult times.

You can also visit our website at and follow our social media accounts for daily tips and information!  

Facebook: SERVPRO of Lexington/Thomasville

Instagram: SERVPROlextville

SERVPRO of Lexington/Thomasville is prepared to handle #anysizedisaster!

6/19/2023 (Permalink)

SERVPRO of Lexington/Thomasville Storm Response Team SERVPRO of Lexington/Thomasville Storm Response Team

SERVPRO of Lexington/Thomasville's Storm Response Team are a highly trained and experienced group of professionals who are ready to respond to any storm-related emergency. We have the expertise and equipment necessary to handle everything from minor water damage to major flooding and storm damage. Our readiness is unmatched, with a 24/7 emergency response team that is always on call and ready to spring into action at a moment's notice.


When it comes to storm response, SERVPRO of Lexington/Thomasville is second to none. We have a comprehensive approach to storm damage restoration that includes everything from initial assessment and cleanup to complete restoration and reconstruction. Our team is equipped with state-of-the-art equipment and technology, including moisture meters, air movers, and dehumidifiers, to ensure that every job is done right the first time.


In addition to our expertise and equipment, SERVPRO of Lexington/Thomasville's Storm Response Team is also committed to providing exceptional customer service. We understand that dealing with storm damage can be a stressful and overwhelming experience, and they work hard to make the process as smooth and stress-free as possible. We are always available to answer questions, provide updates, and offer guidance throughout the restoration process.


Overall, if you're looking for a reliable and experienced storm response team, SERVPRO of Lexington/Thomasville is the way to go. With our expertise, equipment, and commitment to customer service, you can rest assured that your storm damage restoration needs will be taken care of quickly and efficiently.


What Can Storms Do to Your Home? How Can You Prevent Damage?

5/20/2023 (Permalink)

House in a storm. SERVPRO of Lexington/Thomasville logo 336-224-2565 What Can Storms Do to Your Home? How Can You Prevent Damage?

What Can Storms Do to Your Home? How Can You Prevent Damage?

When a storm hits, it can cause much damage to your home. From strong winds to heavy rain, storms can wreak havoc on your property and cause significant structural damage.

Some of the damage that can be done to your home during a storm include:

  1. Roof damage:
  • Strong winds can cause shingles to blow off your roof, exposing it to water damage. This can lead to leaks and further damage to your home's interior.
  1. Water damage:
  • Heavy rain can also lead to water damage inside your home, especially if your roof is damaged or your gutters are clogged.
  1. Debris damage:
  • Flying debris during a storm can cause damage to your windows, doors, and siding.
  1. Electrical damage:
  • Lightning strikes can cause electrical damage to your home and appliances.
  • Power surges can also occur when power is restored after a storm.
  1. Foundation damage:
  • Heavy rains and flooding can cause foundation damage to your home's structure.

So, what can you do to prevent damage to your home during a storm? Here are some tips:

  1. Regular maintenance:
  • Regularly maintaining your roof, gutters, and windows can prevent damage during a storm.
  • Make sure to clean your gutters and remove any debris that might clog them.
  1. Reinforce your roof:
  • You can reinforce your roof with materials like hurricane clips and straps to prevent damage during high winds.
  1. Seal your windows and doors:
  • Sealing your windows and doors can prevent water and debris from entering your home.
  1. Install surge protection:
  • Installing surge protection can help prevent electrical damage during a storm.
  1. Elevate your home:
  • If you live in an area prone to flooding, elevating your home can help prevent foundation damage.

By taking these steps, you can help prevent damage to your home during a storm. However, if your home does sustain any damage, it must be professionally inspected and repaired as soon as possible. A quick response can help prevent further damage and ensure the safety of your home and family.

SERVPRO of Lexington/Thomasville is available 24 hours a day, seven days a week, 365 days a year. We are #fastertoanysizedisaster and make any disaster #likeitneverevenhappened. We are backed by 50 years of training and experience through our parent company SERVPRO. We are locally owned and operated and are active community members. Give us a call for any of your storm damage needs. 336-224-2565!